Participant Satisfaction of a Community-based Telehealth Clinic for Atopic Dermatitis

October 2023 | Volume 22 | Issue 10 | 1066 | Copyright © October 2023


Published online September 29, 2023

Dillon Nussbaum BSa, Sheena Chatrath BSb, Courtney Squirewell BSc, Erika McCormick BSa, Alana Sadur BSa, Sapana Desai MDa, Jonathan Silverberg MD PhD FAADa, Adam Friedman MD FAADa

aDepartment of Dermatology, The George Washington School of Medicine and Health Sciences, Washington, DC
bUniversity of Illinois College of Medicine, Chicago, IL
cHoward University College of Medicine, Washington, DC

Abstract
Atopic dermatitis (AD), a chronic, relapsing inflammatory disease that affects more than 30 million children and adults in the US, disproportionally impacts African American (AA) and Hispanic children, with a higher prevalence of severe AD in these populations than in white children.1,2 Visits to urgent care, emergency departments, and hospitalizations for AD in the United States were more common among AA and Hispanic adults, and those with lower socioeconomic status.1,3 In Washington DC, outcomes and access to care among the District's poor and underrepresented minorities lag far behind other groups. Ward 8, for example, which is 89% Black, has the District's highest per capita rate of coronavirus-related deaths - 6 for every 10,000 residents.4 These disparities have been long-lived and pervasive in all areas of medicine, including dermatology.5

INTRODUCTION

Atopic dermatitis (AD), a chronic, relapsing inflammatory disease that affects more than 30 million children and adults in the US, disproportionally impacts African American (AA) and Hispanic children, with a higher prevalence of severe AD in these populations than in white children.1,2 Visits to urgent care, emergency departments, and hospitalizations for AD in the United States were more common among AA and Hispanic adults, and those with lower socioeconomic status.1,3 In Washington DC, outcomes and access to care among the District's poor and underrepresented minorities lag far behind other groups. Ward 8, for example, which is 89% Black, has the District's highest per capita rate of coronavirus-related deaths - 6 for every 10,000 residents.4 These disparities have been long-lived and pervasive in all areas of medicine, including dermatology.5

MATERIALS AND METHODS

To address disparities in access to dermatologic care, a monthly, free telemedicine help desk/clinic focusing on AD was established at a well frequented church in Ward 8, Washington DC. Patients were recruited through flyers and targeted social media advertisements in partnership with church and community stakeholders. In addition to their tele-visit, attendees received training on telemedicine best practices, basics of AD care, were provided with skincare samples, coupons, and followup appointments as needed. An IRB approved (#NCR191669) satisfaction survey was emailed to patients following the completion of the pilot clinic.

RESULTS

In total, 46 patients were treated, 33 of whom completed the satisfaction survey (71.7% response rate). Among respondents, 84.9% were female, 97% identified as AA and or Black, and 70% were not under the care of a dermatologist. 97% responded that scheduling and finding transportation to the clinic was easy and that the dermatologists were exceptionally knowledgeable. 94% responded that the clinic was extremely helpful and 100% responded that they benefitted from the free products and education. 90.9% of patients felt the visit changed their skin management. 97% of patients responded that continuing the clinic was extremely important and 100% were interested in similar clinics (Figure 1).